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Got Questions? We have answers. If you need more assistance please call or email us

Frequently Asked Questions

What is NEW ART COLLECTOR?

NEW ART COLLECTOR is an online gallery featuring a curated collection of original artwork and prints by contemporary artists. We offer artworks through NEW ART COLLECTOR advisors with one-on-one consultations or art events. We feel that it is important for the collector to see our art print quality in person and to receive custom service to help with their collection.

How long will it take to receive my artwork?

Unframed prints arrive in approximately 2 weeks. Framed prints arrive in approximately 3 weeks. 

Do you ship internationally?

Yes, we do ship internationally via FedEx. The international shipping cost will reflect in your cart at checkout, this price will not include the tax & duties.  Tax & duties will be the responsibility of the customer. Please allow several extra days for international shipping.

How are your prints made?

All NEW ART COLLECTOR prints are printed to the highest industry quality by our fine art printer using fully archival Epson inkjet pigments on museum-quality canvas, paper, aluminum and acrylic. All prints are fully archival and made in the USA.

Do you provide a certificate of authenticity?

Yes, all prints and originals are accompanied by a signed certificate of authenticity to maintain the integrity of your artwork. The authenticity card contains the artist’s signature, the title of the work, and description as well as the NEW ART COLLECTOR certification of authenticity.

 

How do I care for my print?

We recommend that you frame your print as soon as possible as this will help to protect the work once it is on display. Avoid touching the surface of your print. Keep prints and originals out of direct sunlight or use UV glass for framing.

How is my artwork framed?

All artwork arrives ready-to-hang unless you purchase an un-stretched canvas or print on paper. 

Trade and Art for the Office 

Do you work with interior designers, architects or art consultants?     

Yes! We offer a Trade Program to trade professionals for art sourcing. Please email us.

 

Gift Cards

How do I purchase a gift card?

We offer gift cards in all amounts. Please contact us at hello@newartcollector.com

 

How do I use my NEW ART COLLECTOR gift card or coupon?

Contact us at hello@newartcollector.com and let us know what artwork you’re interested in.

EXCHANGES AND RETURNS

What is your Return Policy?

NEW ART COLLECTOR does not accepts returns for prints but offers a 3 day return policy for original art. If you receive your work damaged please contact us right away at hello@newartcollector.com

We stand behind our art with a 100% quality guarantee. NEW ART COLLECTOR prints on the highest quality materials with a fine art printer in the USA. Each work is created custom just for you and non-returnable. 

NEW ART COLLECTOR works closely with our printers to  color match every print to the artists' source file and fully authenticates every piece. 

Please note that we employ professional printers, framers and shippers. 

 

Please note that screen resolutions and brightness may reflect subtle variations from the final printed works.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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We love sending our collectors surprises from time to time and we are mindful to keep in touch without smothering you. Sign up for NEW ART COLLECTOR offers and updates.

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